These Terms & Conditions (“Terms”) govern your purchase and use of products from AERstream, Inc. (“we,” “our,” or “us”) through our online store (“the Site”). By placing an order on the Site, you agree to the following terms and conditions. Please read them carefully before completing your purchase.

 

1. Acceptance of Terms

By completing a purchase on the Site, you agree to these Terms, as well as our Privacy Policy, which governs our collection and use of your personal information. If you do not agree to these Terms, please do not complete your order.

 

2. Product Information

We strive to provide accurate information about our products, including pricing, availability, and descriptions. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted your order.

 

3. Pricing & Payment

- All prices listed on the Site are in US Dollars and include applicable taxes unless otherwise stated. Shipping and handling fees are not included in the product price and will be added during checkout.

- We accept most common online payment methods as forms of payment. By providing payment information, you represent that you are authorized to use the payment method. Payments are processed securely by third-party providers, and we do not store your payment details.

 

4. Order Confirmation

- Once your order is placed, you will receive an email confirmation with the details of your purchase. This email serves as an acknowledgment of your order but does not constitute our acceptance of your order.

- We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing, or issues with payment verification.

 

5. Shipping & Delivery

- We offer international shipping; however, delivery times and costs may vary based on your location and the shipping option you select at checkout. Once your order is shipped, you will receive a tracking number via email.

- Please note that we are not responsible for delays caused by customs clearance or other unforeseen circumstances beyond our control.

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6. Customs, Duties & Taxes

- For international orders, your package may be subject to customs duties, taxes, or other fees imposed by the destination country. You are responsible for paying any additional charges required by customs. We have no control over these charges and cannot predict what they may be.

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7. Returns & Refunds

- We want you to be fully satisfied with your purchase. If you are not happy with the product, you may return it per our Return Policy:

- Products must be returned within 30 days of receipt.

- Items must be in their original packaging, unused, and in resellable condition.

- Shipping fees for returns are the responsibility of the customer unless the return is due to a defective product or an error on our part.

- To initiate a return or for more information, please contact us at support@aerstreamh2o.com.

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8. Warranty

All products come with a 12-month warranty, starting from the date of delivery. The warranty covers manufacturing defects but does not cover damages caused by misuse, accidents, or unauthorized modifications. Water & air filters are excluded from the warranty unless a manufacturing defect exists. If you encounter an issue with your product, please get in touch with us at support@aerstreamh2o.com for assistance.

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9. Limitation of Liability

To the maximum extent permitted by law, AERstream, Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products. Our total liability to you for any claim related to your purchase or use of our products is limited to the purchase price of the product.

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10. Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, and product descriptions, is the intellectual property of AERstream, Inc. or our licensors. You may not copy, reproduce, distribute, or use any content without our express written permission.

 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Delaware. Any disputes arising from your use of the Site or your purchase of our products shall be resolved in the courts of Delaware.

 

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon being posted on the Site. By continuing to use the Site or placing an order after any changes, you agree to be bound by the updated Terms.

 

13. Contact Information

If you have any questions about these Terms or your order, please contact us at:

 

AERstream, Inc.

Email: support@aerstreamh2o.com