AERstream™ GW Pro Support
Need help with setup, water production, or an error code? Most issues can be resolved quickly with a few simple checks.
AERstream Support is available only for AERstream-branded products purchased through AERstream or authorized AERstream sales channels. AERstream is not an authorized dealer, service provider, warranty provider, or repair center for products manufactured, sold, or imported by other companies.
Before You Submit a Support Request
Most issues can be resolved quickly with these simple checks. If your issue matches one of the above, try these steps before submitting a request.
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Not producing water?
Make sure the surrounding humidity is at least 35% RH. In lower-humidity environments, water production may slow down or pause.
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First-time setup check
Confirm the rear water tank is properly installed and the unit has enough space around the air intake and outlet.
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Error code showing?
Turn the machine off, unplug it fully, wait, then restart. If the issue remains, include the error code in your support request.
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Taste or smell concern?
A new unit may require initial flushing and a short break-in period. If the issue continues, please let us know.
Submit a Support Request
If the quick checks did not solve the issue, send us the details below and our team will review it as soon as possible.
Frequently Asked Questions
Q: Do I need to turn the machine off when it is full?
A: No Once the internal tanks are full, the machine will enter standby mode and automatically resume water production when needed.
Q: Why is my machine not producing water?
A: Water production depends on environmental conditions. If humidity is below 35% RH, production may slow down or pause.
Q: Can the machine still dispense water if production slows down?
A: Yes. If water is already stored in the system, dispensing may still be available.
Q: What should I do if I see an error code?
A: Turn the machine off, unplug it fully, wait, then restart. If the issue remains, submit a support request and include the error code.
Q: Is it normal for a new unit to have a slight taste or smell?
A: A new unit may require initial flushing and a short break-in period. This is normal and should improve with use.
Still need help? Submit a support request above and include as much detail as possible.