AERstream, Inc ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our online store ("the Site") or interact with our services.

 

1. Information We Collect

We collect various types of information, including:

 

Personal Information:

When you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (credit card numbers, PayPal, etc.), email address, and phone number.

 

Automatically Collected Information:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This information helps us improve our services and customer experience.

 

Order Information:

When you place an order, we collect additional details necessary to fulfill your order, including product selections, payment details, and shipping details.

 

2. How We Use Your Information

We use the information we collect in the following ways:

- To process transactions and fulfill orders placed through the Site

- To communicate with you regarding your order status or support inquiries

- To personalize and improve your shopping experience

- To analyze trends, track user interactions, and monitor the Site’s performance

- To prevent fraud and ensure compliance with legal obligations

 

3. Sharing Your Information

We may share your personal information with third parties to help us operate our business. These include:

- Service Providers: Such as payment processors, shipping companies, and other third-party vendors who assist in processing orders and payments.

- Marketing Partners: We may share information with marketing platforms to help deliver targeted advertisements or offers relevant to you.

- Legal Requirements: We may disclose personal information if required by law, such as to comply with subpoenas or similar legal requests, or to protect our rights.

We do not sell or rent your personal information to third parties for their own marketing purposes.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These cookies collect information about your browsing behavior, which we use to improve website performance, tailor advertisements, and analyze traffic.

 

You may disable cookies in your web browser settings, but this may limit certain features of the Site.

 

5. Security of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

 

6. Your Rights

You have certain rights regarding your personal information, including:

- The right to access the personal data we hold about you

- The right to request corrections or updates to your information

- The right to request deletion of your information in certain circumstances

- The right to opt-out of receiving marketing communications

To exercise these rights, please contact us at support@aerstreamh2o.com.

 

7. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

8. Children's Privacy

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will take steps to delete it.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

10. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us at:

 

AERstream, Inc

Email: support@aerstreamh2o.com

 

Return Policy

At AERstream, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day return policy starting from the date of delivery.

 

Eligibility for Returns:

- Items must be returned in their original condition, unused, and with all original packaging and accessories.

- Proof of purchase (receipt or order confirmation) is required for all returns.

- Return requests must be made within 30 days of receiving your product.

 

How to Initiate a Return:

- To begin the return process, please contact our customer support team at support@aerstreamh2o.com with your order details and reason for the return.

- We will provide you with a Return Authorization Number and instructions on how to send your product back.

 

Refund Process:

- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.