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AERstream Customer Care
We’re Here to Help
Our Customer Care team is here to assist you with any questions, concerns, or issues you may have.
We’re Here to Help
More Ways to Contact Us
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Our Customer Care team is here to assist you with any questions, concerns, or issues you may encounter.
Email Support
Send us an email at support@aerstreamh2o.com
Call Us
Call us at 123-456-7890
for direct assistance from our support team.
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How much water can the machine produce in a single day?AERstream GW Pro can produce up to 10 liters (2.6 gallons) of water per day, depending on the environmental temperature and humidity.
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How often do the air filter and water filtration cartridges need to be changed?AERstream GW Pro is equipped with an activated charcoal air filter and a multi-stage water filtration system, consisting of three separate cartridges. To maintain optimal water quality, we recommend replacing both the air filter and the water filter cartridges every 2,000 liters. On your dashboard, a replacement light will appear letting you know to replace your filters. If you have any additional questions regarding filter replacement, please contact us at support@aerstreamh2o.com.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Can I change the temperature of the water?The machine automatically produces water at a temperature of 12–16°C (53–61°F). The real-time water temperature is also displayed on the machine's display panel.
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Does AERstream GW machines have a power battery in case of an electrical outage?AERstream GW machine does not come with a built-in power battery. However, any portable power bank or power station with an AC outlet and a minimum output of 300W will work with the machine. If you need further assistance, please contact us at support@aerstreamh2o.com.
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Does my machine come with a warranty?Yes. All AERstream GW products come with a 12-month warranty* *See terms and conditions section
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Do you ship to every country?Yes, we offer international shipping for all orders. Please note that additional taxes and duties may apply, depending on the customs clearance process of the destination country.
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