At AERstream, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we offer a 30-day return policy, starting from the date of delivery.

Eligibility for Returns:

• Items must be returned in their original condition, unused, and with all original packaging and accessories.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Return requests must be made within 30 days of receiving your product.

• AERstream accepts return and refund requests only for eligible AERstream-branded products purchased directly from AERstream or through authorized AERstream sales channels, subject to this Return and Refund Policy.

• AERstream does not accept returns, issue refunds, provide replacements, reimburse repair costs, or process warranty claims for products purchased from third-party sellers, unauthorized resellers, other brands, other manufacturers, or non-AERstream sales channels.

• Customers must provide valid proof of purchase, including order number, purchase date, purchase channel, and product model, before any return, refund, replacement, or warranty request can be reviewed.

• For products purchased through another marketplace, return and refund processing may be subject to the applicable marketplace policies and procedures.

• Open-box, used, refurbished, or certified open-box units may be subject to separate return, warranty, and condition requirements as stated on the applicable product page at the time of purchase.